“Service calls are GREAT! The guys who show up are courteous, respectful of our property and thorough about telling us what they do.” - Paul K.

More About Our Regular Pool Service

Pool service involves much more than it frequently seems. One can make the case that professional and regular attendance to your water chemistry with on site computerized water testing as provided by our service, principally chlorine, pH, total alkalinity, calcium hardness, and cyanuric acid, is the most valuable part of the service. Without it, you much more rapidly drift toward expensive problems such as eroded surfaces, which costs thousands of dollars to repair, or surfaces with deposits, which costs hundreds of dollars to fix, as well as increased corrosion of equipment.

So that we can provide these levels services, our associates are provided with and extensively trained in the use of complete chemical testing kits, which are exclusive ALEX computerized water testing to allow for overall water balance testing, as opposed to the 2 or 4 reagent kits typical to less professional providers. In addition to this, we are one of the few companies in the nation that equips its associates with salt testing kits, allowing them to double check salt levels in pools to guard against mistakes caused by errant salt system control box readings, a common problem with salt pools.

Stay Well

Much less well known than it should be is the fact that serious illness inducing bacteria and protozoa such as giardia, cryptosporidium, E. coli, and others can lurk in pools, hot tubs, and water features. Regretfully much less attention is brought to the more common severe diarrhea and fever risk of more common ailments attributable to pool pathogens that can be reduced by proper chemical management as offered by DesRochers Backyard Pools & Spas. This is the health of your family and friends we are talking about. Why would you trust that to an amateur with no training?

Others Simply Don't Know How to Do It Right

Within the pool service industry, it is regretfully quite common for companies to include all chemicals, albeit undefined, then not actually add much if anything beyond chlorine.  At DesRochers Backyard Pools & Spas, we stock our trucks with all the necessary chemicals every day, train our associates extensively on how to properly care for a pool, not only initially but on an ongoing basis, and then are saved indefinitely on our computers which are reviewed daily by management to make sure we are utilizing proper water management techniques. A smaller number of our competitors have joined a recent trend of quote: “plus chemicals", charging a rate for service with extra charges for chemicals, frequently with (only) chlorine and muriatic acid included. We evaluated this pricing methodology, as well, and came to the conclusion that this was undesirable as 1) it would likely result in undesirable variability in important chemical levels due to a variety of reasons which would then result in accelerated corrosion of customers' equipment and surfaces as well as compromised water quality, 2) the process of constantly having to call customers to sell chemicals would be a nuisance to the typical pool owner, 3) we felt that the pricing was misleading, as it tends to add up to more in the end, but seems like less up front, and 4) it takes us out of our position of aligned interests in your pool quality.

The second element of value with professional pool service is the value of the chemicals themselves, at least in the case with proper water management with a chemical  pricing model, such as ours.

The third element of value with professional pool service is what customers generally notice the most, the cleaning functions, vacuuming, brushing, and skimming the pool, emptying the baskets, and cleaning the filters. Our associates are provided with commercial quality water vacuums and other equipment to allow them to be more effective at this.

As Inexpensive as Possible...

There are competitors that offer services along the lines of our services, but without some of our corporate bells and whistles that make up The DesRochers Backyard Pools & Spas Difference, such as dedicated service phone line, professional uniforms, and criminal background checks, and others. These people generally have limited technical knowledge of their trade, particularly with regard to chemicals and water borne pathogens, and tend to take shortcuts that are not immediately obvious at the expense of the life and appearance of your surfaces and equipment, not to mention the sanitation of your water. In some cases their monthly charge is a bit less, but we submit the monthly cost of them is substantially more. Isn't it true with many things that the cheapest option ends up being the most expensive? An element of our mission statement is to "make pool ownership as inexpensive and effort free as possible," but an important part of keeping overall pool ownership as inexpensive as possible is doing our job right.